Customer Relations Consultant

Do you want to contribute to a safer UK market while gaining an authentic international experience as a consultant?

Obelis is currently looking for a Customer Relations Consultant (UK-based)!

Your role and key responsibilities will be:

As a CR Consultant, you will play a key role at the intersection of client relations and regulatory affairs. In this r position, you will manage complex client situations, escalations, and regulatory challenges across the client base, ensuring high-quality, compliant, and solution-oriented support.

Your responsibilities will include:

• Handle complex client cases and escalations across the client base.
• Lead and manage difficult client interactions and negotiations, particularly in sensitive or high-risk situations.
• Ensure consistency and quality in client communication, aligned with service scope and internal standards.
• Coordinate with internal regulatory teams to deliver accurate and timely responses.
• Support the resolution of complaints and recurring client issues, including root cause identification and follow-up actions.
• Provide structured insights and recommendations based on client cases and regulatory trends. Identify risks and contribute to preventive actions and process improvements.
• Contribute to client-facing regulatory documentation, when required.
• Support alignment between CR, CS, Sales, and RA in complex situations.
• Participate in Obelis events.

Requirements

• Applicants must hold a valid UK work permit.
• Bachelor’s or Master’s degree preferably in Business, Communications, Regulatory Affairs, Law, or a related field (or equivalent experience).
• 3–5 years of experience in customer relations, consulting, or regulatory affairs.
• Proven experience handling complex cases, complaints, or escalations.
• Experience in a regulated environment is a strong advantage.
• Strong communication and relationship management skills, with the ability to handle sensitive situations with professionalism and diplomacy.
• Ability to manage high-pressure and complex scenarios with autonomy and sound judgment.
• Solid understanding of regulatory environments and their impact on clients.
• Analytical mindset with the ability to translate issues into practical improvements.Ability to work cross-functionally across teams and stakeholders.
• High level of organization and prioritization.
• Fluency in English (written and oral). Knowledge of additional languages is a plus.

Training & Development

At Obelis, we believe in continuous learning and professional growth. In this role, you will further develop your expertise in:

• Advanced client communication and escalation handling.
• Risk management in customer relations.
• Project and stakeholder management in cross-functional environments.

Benefits & Conditions

• Location: Oxford
• Full-time position
• Hybrid work setting