Product Specialist

About the Role:

As a Product Specialist , you’ll play a crucial role at the intersection of client relations and regulatory affairs. This is a strategic, mid-senior level position focused on managing complex client portfolios, navigating escalated regulatory matters, and delivering actionable insights to both clients and internal teams. You’ll work closely with conglomerates and high-tier clients, supporting customer satisfaction through precision, diplomacy, and deep regulatory understanding.

Key Responsibilities:

• Manage and support complex client accounts, including large organizations and conglomerates.
• Handle escalated regulatory issues and lead hard negotiations with clients.
• Provide strategic recommendations to internal teams based on client insights and regulatory developments.
• Address advanced client inquiries and coordinate with internal regulatory experts to deliver accurate, timely responses.
• Contribute to specialized regulatory documentation for client-facing use.
• Ensure high customer satisfaction while maintaining compliance and managing expectations.
• Collaborate across departments to align client needs with regulatory strategy and execution.

Core Competencies & Skills:

• Strong client communication and relationship management skills.
• Advanced understanding of regulatory frameworks and documentation requirements.
• Skilled in conflict resolution and high-stakes negotiation.
• Analytical mindset with the ability to synthesize complex information for diverse stakeholders.
• Organizational agility to work with internal and external stakeholders across multiple projects and jurisdictions.

Training & Development Focus:

• Specialized Regulatory Documentation – Advanced document creation, review, and alignment with global regulatory standards.
• Risk Management in Customer Relations – Navigating and mitigating client-facing risks tied to compliance and service delivery.
• Project Management for Customer-Facing Roles – Managing multi-stakeholder engagements, timelines, and strategic deliverables.

Qualifications:

• Experience: 4–6 years in customer relations, regulatory affairs, or consulting, preferably in a regulated industry.
• Proven track record of managing high-value client accounts and resolving escalated issues.
• Strong working knowledge of CRM tools, regulatory data systems, and documentation platforms.
• Excellent command of English; additional languages are a plus.
• Ability to operate independently while collaborating cross-functionally.