Consultant IT Helpdesk Support

Obelis is currently working for an IT Helpdesk Support Consultant!

Company profile: Obelis s.a. is a quality driven, service-oriented company, with over 30 years of experience in EU Regulations. Providing consultancies on medical devices, cosmetics and other consumer goods - we believe in making manufacturers better through compliance and making safe products available on the market.

Our Vision: “We create compliance for safer markets.”

Our Mission: “To be the consultant of choice, by shaping the compliance industry and providing the most effective compliance process.”

Your role and key responsibilities will be

1. Deliver information technology services to internal users and perform tasks and assignments received in a trouble ticketing system.

2. Perform various tasks associated with the IT department, system, and infrastructure:

• Deploy and Operate Obelis IT internal and external systems.
• Monitor, and maintain system performances (hardware & software).
• Maintain & develop network and information systems such as Domain and extra-domain network devices, network Security devices, Servers, and services.
• Manage credentials and users access control and remote accesses.
• System deployment & backup.
• Websites maintenance.

3. Ad hoc IT related tasks, projects & troubleshooting.

4. Follow-up on the tasks assigned.

5. Train interns and junior team members.

6. Manage external suppliers and support external suppliers in system development and in maintenance.

7. Provide internal trainings on department related matters.

8. Support the implementation of ISO quality standards.

Requirements

• BA/MA degree preferably in Computer Science/Informatics/Network Engineering.

• At least 2-3 years of relevant professional experience in the field of IT.

• Fluency in English (written & oral); Any other language is always a plus.

• Proficiency in MS Office Suite, Windows & Windows Server.

• Advanced knowledge in TCP/IP, Network topology, IP telephony, VOIP Networking.

• Advanced knowledge in Active Directory and domain network services.

• Advanced knowledge in MSFT SharePoint and MSFT 365 products.

• Knowledge in Information Security.

• Certifications in Quality Management: ITIL, ISO/IEC 27001

• General knowledge in CRMs and DMSs.

• Certifications in ITIL.

• Satisfactory knowledge in IT governance.

• Knowledge in Quality Management: ISO/IEC 27001.

• Excellent communications, negotiation, and presentation skills.

• Problem solving and analytical skills.

• Ability to study, absorb & analyse information.

• Ability to prioritize, coordinate and manage tasks.

• High adaptability, flexibility and dedication supported by a positive ‘can-do’ attitude.

• Excellent time-management skills.

• Ability to assume responsibilities.

• Ability to structure workflow within a team.

• Ability to take own initiatives.

• Ability to motivate team members.

• Be able to and willing to travel in/out of the European Union.

Benefits

As a Consultant @OBELIS we guarantee:

· Growth – Professional & Personal development

· Engagement – Involvement, sharing knowledge & initiatives

· Fulfillment – access to the best available technologies and experts

· Traveling – opportunities to participate to international events (Exhibitions, missions and seminars)

· Environment – International. Young. Positive & caring (team activities, recognition program, Happy Hours, Alumni & more)

· Work/Life Balance – Flexi-time

· Special Benefits – Mobile subscription, Health Coverage, Extra Paid Days Off, Meal Vouchers, professional courses, etc.

“Employee Satisfaction before client Satisfaction” is the driving force of Obelis as an organization.

Please submit your CV & motivation letter in English!

· By submitting your application you accept Obelis Privacy Policy

· Our Recruitment Team will contact you via email if your profile is suitable for this position.

· Early application is recommended.

· Every CV will be carefully reviewed, however due to volume of applications only successful candidates will be contacted.

· Obelis is an equal opportunities employer and supports workforce diversity